Wholesale terms and conditions

Wholesale accounts

Wholesale access is available to businesses approved by WildScales. Submitting an application does not automatically create an approved trade account. Please provide accurate business, contact and ABN information, and tell us if these details change.

We review applications before making the wholesale catalogue and trade pricing available. Account approval does not by itself establish a credit account or deferred-payment arrangement.

Pricing and order requirements

Wholesale prices depend on the products, quantities and price list applicable to your account. Your account may have a minimum order spend. Individual products may also have minimum quantities or pack sizes. Please check the requirements shown in the wholesale catalogue and your order summary.

Prices, discounts and GST are shown in the order or quote. Retail promotions, free-shipping offers and rewards do not automatically apply to wholesale purchases; any applicable offer must be shown in your wholesale order or agreed with WildScales.

Freight quotes and order approval

Provide a complete delivery address when requesting a wholesale quote. Freight is assessed for the destination and the size, weight and contents of the order. A quote request is not a completed order, and no fixed freight amount should be assumed before the freight quote is provided.

Review the goods, quantities, delivery address, freight charge, comments, total and expiry shown in the quote before accepting it. If anything needs changing, contact us before accepting. Acceptance creates an order; it does not mean payment has already been received or the goods have been dispatched.

Payment and delivery

Follow the payment instructions confirmed for your order. Any deferred payment or other special arrangement must be agreed separately with WildScales. Delivery estimates are not guarantees; we will confirm the arrangements for your order and advise you of material changes.

Please check deliveries promptly and contact us with your order number and details of missing, incorrect or damaged goods. Where useful, include photographs so we can investigate and arrange an appropriate resolution.

Returns and your rights

Contact WildScales before returning goods so we can confirm the return arrangements. Change-of-mind returns and exchanges are subject to agreement; do not assume that a return has been approved or that return freight is included.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian law, including the Australian Consumer Law where it applies.

Application acceptance

By accepting these terms on the application form, you confirm that you are authorised to apply for the business and that the information provided is accurate. We record your acceptance, the terms presented and the submission time with your application.

For questions about your account, pricing, freight or these terms, contact WildScales before placing or accepting an order.