Privacy policy

Last updated: August 4, 2026

WildScales operates this store and website, including its information, content, features, tools, products and services (the Services). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

Personal information is information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, we may collect or process:

• Contact details, including your name, billing and shipping addresses, phone number and email address.
• Payment and transaction information, including payment status, transaction references, the items you view or purchase, returns, cancellations and order history. Full card details are entered directly into our payment provider's hosted checkout and are not stored by WildScales.
• Account information, including your email address, profile, saved addresses, preferences and authentication records. WildScales uses email sign-in links rather than passwords.
• Communications with us, including information you provide in support enquiries, forms and email correspondence.
• Device and usage information, including your browser, device, IP address, network information and how you navigate the Services.
• Marketing preferences, including whether you have chosen to receive promotional communications.

Personal Information Sources

We may collect personal information directly from you; automatically when you use the Services; from service providers that process information on our behalf; and from partners or other third parties where permitted by law.

How We Use Your Personal Information

• Provide and improve the Services. We use information to process payments and orders, manage accounts, arrange shipping, facilitate returns, remember preferences, provide customer support and improve the shopping experience.
• Marketing. Where you have opted in, we may send news, offers and product information. You may unsubscribe at any time.
• Security and fraud prevention. We use information to authenticate sign-ins, protect checkout, detect fraud or abuse, and keep the Services secure.
• Communication. We use your details to send order, account and service messages and to respond to enquiries.
• Legal reasons. We may use information to comply with law, respond to valid legal process, resolve disputes and enforce our terms and policies.

How We Disclose Personal Information

We disclose only the information reasonably required for legitimate business purposes, including:

• Payment processing through Stripe.
• Transactional email delivery through Postmark.
• Hosting, cloud storage, security and website infrastructure providers.
• Australia Post and other delivery providers used to fulfil orders.
• Address search, fraud prevention, analytics or customer-support providers where those features are enabled.
• Professional advisers, regulators, law enforcement or government agencies where required or permitted by law.
• A purchaser or successor in connection with a legitimate business transaction.

Our service providers may process information in countries other than Australia. We take reasonable steps to use providers with appropriate privacy and security safeguards.

Third-Party Websites and Links

The Services may link to websites operated by third parties. We are not responsible for the privacy, security or accuracy of those sites. Review their policies before providing information.

Children's Data

The Services are not intended for children and we do not knowingly collect personal information from children without appropriate consent. A parent or guardian may contact us to request deletion of information provided by a child.

Security and Retention

No security measure is perfect, but we use reasonable technical and organisational safeguards designed to protect personal information. Do not send sensitive information through unsecured channels.

We keep personal information only for as long as reasonably required to provide the Services, maintain business and tax records, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights and Choices

Depending on applicable law, you may request access to, correction of or deletion of personal information we hold about you. You may also request a portable copy of certain information or withdraw consent where processing relies on consent.

You may opt out of promotional email using the unsubscribe link in an email. We may still send non-promotional messages about your account or orders.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.

Complaints

If you have a complaint about how we handle personal information, contact us first so we can investigate. You may also have the right to complain to the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised policy here, update the last-updated date and provide any notice required by law.

Contact

For privacy questions or requests, call +61 1300 133 338, email shop@wildscales.com.au, or write to WildScales Pty Ltd, PO Box 451, Narangba QLD 4504, Australia.